Terms & Conditions – kue9 Online Casino and Sports Betting

Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between kue9 ("the Platform", "we", "us", "our") and any individual ("User", "Player", "you", "your") who accesses, browses, registers with, or otherwise uses the services provided through kue9.net and any associated subdomains or mobile interfaces operated by kue9.

By creating an account on kue9, making a deposit, placing a bet, participating in a promotion, accessing any game, or otherwise using any feature of the kue9 platform, you are deemed to have accepted these Terms in full. Acceptance is unconditional — you may not accept some Terms while rejecting others. If you disagree with any provision of these Terms, your sole remedy is to close your account and cease using the platform.

These Terms are supplemented by additional policies that form part of the same agreement, including but not limited to: the Privacy Policy, the Responsible Gaming Policy, the Bonus Terms, and any sport-specific or game-specific rules published on the kue9 platform. In the event of any inconsistency between these Terms and a supplementary policy, these Terms shall prevail unless the supplementary policy explicitly states otherwise.

kue9 reserves the right to update, modify, or replace any part of these Terms at any time. Notice of material changes will be provided to registered users via email at the address registered on their account or via an on-platform notification. Continued use of the kue9 platform following notification of a change constitutes acceptance of the revised Terms.

Eligibility and Age Restriction

To be eligible to register and maintain an account on kue9, you must satisfy all of the following conditions at the time of registration and on an ongoing basis throughout your use of the platform:

• You are at least 18 years of age;
• You are registering and using the platform as an individual in your own name, on your own behalf, and for your own personal use — not on behalf of any third party;
• You are not prohibited by any applicable law or regulation from participating in online gambling activities;
• You have not previously been self-excluded from kue9 or had an account permanently closed by kue9 for a breach of these Terms;
• You are not a current employee, contractor, director, officer, or immediate family member of a person employed by kue9 or any of its associated software and game providers;
• You are registering voluntarily and are not acting under any form of coercion or duress.

kue9 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory evidence within a reasonable period of the request may result in account suspension and withholding of funds pending verification. Any attempt to circumvent the eligibility requirements — including the use of false identity documents — will result in permanent account closure and forfeiture of any balance held at the time of closure.

Account Registration and Verification

Each individual is permitted to hold only one registered account on kue9. The creation of multiple accounts by a single individual ("multi-accounting") is strictly prohibited and will result in the closure of all accounts associated with that individual, along with forfeiture of any bonus funds and, at kue9's discretion, any real-money balance in the duplicate accounts. If you believe you have inadvertently created a duplicate account, you must contact kue9 support immediately at [email protected].

When registering, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address in Bangladesh, a valid email address, and a Bangladesh mobile number. You must keep this information updated at all times. kue9 is not liable for any loss or inconvenience arising from your failure to maintain accurate contact information on your account.

Your account credentials — username and password — are personal to you and must not be shared with any other person. You are solely responsible for all activity conducted through your account. kue9 strongly recommends enabling two-factor authentication (2FA) on your account to reduce the risk of unauthorised access. If you suspect that your account has been accessed without your authorisation, you must notify kue9 support immediately.

kue9 complies with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. As part of this compliance, kue9 may request additional documentation — including proof of address (a recent utility bill or bank statement addressed to your registered address in Bangladesh) and source-of-funds documentation — for accounts that reach specified transaction thresholds or that trigger internal risk indicators. Provision of these documents is a condition of continued access to withdrawal functionality.

Deposits and Withdrawals

All financial transactions on kue9 are denominated in Bangladeshi Taka (৳ BDT). kue9 does not apply currency conversion fees on deposits or withdrawals. The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum transaction limits may apply depending on your chosen payment method and your account verification status; current limits are displayed in your account dashboard at the time of transaction.

kue9 currently supports the following deposit and withdrawal methods for Bangladesh players:

• bKash — instant deposit processing; withdrawal to registered bKash wallet within 2–24 hours of approval;
• Nagad — instant deposit processing; withdrawal to registered Nagad wallet within 2–24 hours of approval;
• Rocket (Dutch-Bangla Bank) — deposit and withdrawal processing within standard Rocket network times;
• Upay — deposit and withdrawal subject to Upay network processing times;
• Visa and Mastercard — available for deposit; withdrawal to card is subject to card-issuer processing times which may be 3–7 business days.

Withdrawals are processed to the same payment method used for the most recent deposit where possible, as part of kue9's anti-money laundering compliance procedures. In cases where this is not technically possible, kue9 may request confirmation of an alternative withdrawal method before processing the payment. All withdrawals require a completed KYC verification on the account.

kue9 reserves the right to conduct additional verification checks before approving any withdrawal where the withdrawal amount is significantly larger than the account's typical activity, where the account has not completed KYC verification, or where there are indicators of suspicious activity on the account. Such checks are conducted in compliance with AML obligations and do not constitute an arbitrary restriction on access to funds.

Funds deposited into your kue9 account are held in your account wallet for the purposes of gaming only. kue9 does not pay interest on account balances. Inactive accounts (accounts with no login activity for 12 consecutive months) may be subject to a monthly inactivity fee of ৳200, deducted from the account balance, after written notice to the registered email address.

Bonuses and Promotions

kue9 offers a range of bonuses and promotions to registered players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to specific terms and conditions that are published alongside the promotion at the time of offer. Players are strongly advised to read and understand the specific bonus terms before claiming any offer.

The following general conditions apply to all bonuses offered by kue9 unless a specific promotion's terms state otherwise:

• Bonuses are available to registered, verified account holders aged 18 and above;
• Each player is entitled to claim a specific bonus only once unless the promotion explicitly states it is a repeating or loyalty offer;
• Bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering requirement multiplier will be stated in the specific promotion terms (for example, a 30x wagering requirement on a ৳1,000 bonus means ৳30,000 in eligible bets must be placed before the bonus balance becomes withdrawable);
• Real-money funds deposited into an account are used before bonus funds when placing bets, unless the specific promotion terms state otherwise;
• Bonuses have an expiry date. Unclaimed or unwagered bonus funds that expire will be removed from the account balance automatically;
• kue9 reserves the right to void any bonus and associated winnings where there is evidence of bonus abuse, including but not limited to: the use of multiple accounts to claim the same offer, collusion with other players, arbitrage betting specifically designed to meet wagering requirements with minimal genuine gameplay risk, or providing false registration information.

kue9 does not guarantee the permanent availability of any specific bonus or promotion. Promotional offers may be amended, suspended, or withdrawn at any time at kue9's discretion. Players who have already claimed a bonus prior to its amendment or withdrawal will have their existing bonus treated under the terms applicable at the time of claiming, unless kue9 determines that the change is required by law or regulation.

Gameplay and Betting Rules

kue9 offers casino games, live dealer games, and sports betting markets. All casino and live dealer game outcomes are determined by certified random number generators (RNGs) or live dealer procedures operated by kue9's game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. kue9 does not control or influence individual game outcomes and is not responsible for the outcome of any individual game session.

Sports betting markets on kue9 are settled in accordance with the official results published by the relevant sporting authority — for cricket, this means the official ICC, BCB (Bangladesh Cricket Board), or BCCI result as applicable. In the event that a match is abandoned, cancelled, or declared void without a result being reached, bets on that match will be settled in accordance with kue9's specific sport rules, which are published in the sports betting section of the platform.

• Bets once confirmed and accepted by kue9 cannot be cancelled or amended by the player;
• In the event of a technical error that results in incorrect odds being displayed, kue9 reserves the right to void affected bets and return stakes to players' accounts;
• Maximum bet limits apply to all sports betting markets and casino games. Current limits are displayed within the relevant game or market interface;
• kue9 reserves the right to limit, restrict, or close the account of any player whose betting patterns suggest professional, syndicated, or arbitrage betting activity inconsistent with recreational play.

Account Suspension and Closure

kue9 reserves the right to suspend or permanently close any account at any time where kue9 has reasonable grounds to believe that any of the following circumstances apply:

• The account holder has provided false, inaccurate, or misleading information at any point during registration or subsequent verification;
• The account holder is under 18 years of age or otherwise ineligible to hold an account under these Terms;
• The account has been used in connection with fraud, money laundering, collusion, or any other criminal activity;
• The account holder has breached any provision of these Terms or any supplementary policy;
• There is a court order, regulatory direction, or law enforcement instruction requiring kue9 to take action on the account;
• The account holder has initiated a chargeback through their payment provider in bad faith.

Where an account is suspended pending investigation, kue9 will notify the account holder via their registered email address and will conduct the investigation within a reasonable period. If the investigation concludes that no breach has occurred, the suspension will be lifted and any funds withheld during the investigation will be released.

Where an account is permanently closed by kue9 for a breach of these Terms, any real-money balance held in the account at the time of closure may be forfeited at kue9's discretion, particularly where the breach involves fraud or criminal conduct. In cases where the account is closed for reasons unrelated to a material breach by the player, any verified real-money balance will be returned to the player via their registered payment method.

Players may voluntarily close their account at any time by contacting kue9 support at [email protected]. Voluntary account closure requests will be processed within 5 business days. Any remaining real-money balance at the time of closure will be returned to the player's registered payment method following completion of any outstanding withdrawal procedures and AML checks.

Responsible Gaming

kue9 is committed to promoting responsible gaming. The platform provides a suite of tools — deposit limits, loss limits, session time reminders, reality checks, and self-exclusion — that allow players to manage their gambling activity in a controlled and informed manner. Details of all available Responsible Gaming tools are set out in kue9's Responsible Gaming Policy, which is incorporated into these Terms by reference.

kue9 will not knowingly allow gambling by any person who has declared themselves to have a gambling problem or who is subject to a self-exclusion order. If you feel that your gambling is becoming problematic, you are encouraged to contact kue9 support immediately to apply a self-exclusion. kue9 also recommends seeking assistance from independent gambling support organisations.

By using kue9, you confirm that you are gambling with funds that you can afford to lose, that gambling is not your primary source of income, and that your gambling activity does not negatively impact your financial obligations, family, or employment. 18+ only — please play responsibly.

Intellectual Property

All content on the kue9 platform — including but not limited to the kue9 brand name, logo, website design, graphics, text, software, game interfaces, and proprietary tools — is the intellectual property of kue9 or its licensors and is protected by applicable intellectual property laws. No part of the kue9 platform may be reproduced, distributed, modified, or used for commercial purposes without the express prior written consent of kue9.

Game content provided through kue9 by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe remains the intellectual property of those respective providers and is subject to their own licensing terms. kue9's licence to offer these games to players does not transfer any intellectual property rights to players.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the kue9 platform for personal, non-commercial recreational purposes. This licence does not permit automated data scraping, systematic copying of odds or game data, reverse engineering of any part of the platform, or the creation of derivative works based on kue9 content.

Limitation of Liability

kue9 provides its platform and services on an "as is" and "as available" basis. While kue9 takes all reasonable steps to ensure platform availability, security, and reliability, kue9 does not guarantee uninterrupted or error-free access to the platform and excludes all warranties to the maximum extent permitted by applicable law.

To the maximum extent permitted by law, kue9's total liability to any player in connection with any claim arising from these Terms or the use of the kue9 platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim. This limitation applies regardless of the legal basis of the claim, including contract, tort, negligence, or statutory liability.

kue9 shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to: loss of profits, loss of data, loss of goodwill, or other intangible losses, arising from your use of or inability to use the kue9 platform, even if kue9 has been advised of the possibility of such damages.

Amendments to These Terms

kue9 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When changes are made, kue9 will update the "Last Reviewed" date displayed at the top of this page and will notify registered players of material changes via their registered email address or via an on-platform notification. The updated Terms will take effect 7 days after notification, except where a change is required by law or regulation, in which case it may take immediate effect.

It is your responsibility to review these Terms periodically to remain informed of any updates. Your continued use of the kue9 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and may close your account by contacting [email protected].

Contact and Complaints

kue9 takes all player complaints seriously and is committed to resolving disputes promptly and fairly. If you have a complaint regarding any aspect of your kue9 experience — including account decisions, withdrawal processing, bonus application, or game outcome disputes — you should contact kue9 support in the first instance using the following channels:

These Terms & Conditions, together with any supplementary policies referenced herein, constitute the entire agreement between you and kue9 with respect to your use of the platform and supersede any prior agreements, representations, or understandings. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18+ Only — Please Play Responsibly